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Eduqas Level 1/2 Hospitality and Catering (5409) · Spec 1.1.4

What makes a provider successful

Read the notes, then try the questions. Each one is marked the moment you press Check, and shows the right answer and why.

Key ideas

  • In a strong economy customers have more money and spend more on eating out and holidays. In a weak economy they spend less and choose cheaper options.
  • A rise in VAT means higher menu prices or lower profit.
  • Reduce, reuse, recycle cuts waste and costs and appeals to customers. Seasonal and local food is fresher and has fewer food miles. Food miles are the distance food travels.
  • New technology can speed up service and booking, cut errors and paper, and give customers convenience: online booking, ordering by tablet or QR code, cashless payment, key cards and stock software.
  • The media can bring customers (good reviews, adverts, social media) or drive them away (bad reviews, negative coverage). Competition from other providers matters too.
  • A full answer links the factor to its effect on the business.

Key terms

Food miles
The distance food travels from where it is grown or made to the plate.
Sustainable
Meeting today's needs while harming the environment less.
Reduce
Cut down how much waste is made in the first place.
Recycle
Collect waste so it can be made into new things.
Cashless payment
Paying by card or phone instead of cash.
Review
A customer's opinion of a provider, often online.

Common mistakes

  • Naming a technology without saying how it helps. 'TVs in the rooms' is not enough. Say how it helps the guest or the business.
  • Thinking only good reviews matter. Bad reviews and negative coverage can lose customers.
  • Writing 'it is good for the environment' with no reason. Say how: buying from a local farm cuts food miles, so less transport pollution.

Exam tip

Use 'because' or 'so'. For a 4-mark explain question, make two developed points, each as factor, effect, result. Lists of factors stay at the bottom of the mark scheme.

Free practice questions

7 questions, 12 marks. Answer, then press Check. The marking guide explains how the marks are worked out. Nothing is saved.

  1. Question 1 · Multiple choice[1 mark]

    Which action cuts food miles for a bistro?

  2. Question 2 · True or false[1 mark]

    True or false: in a strong economy, customers tend to spend more on eating out.

  3. Question 3 · Fill the gaps[1 mark]

    To ___ means to cut down how much waste is made in the first place.

    Word bank: recycle · reduce · reuse · reject

  4. Question 4 · Matching[3 marks]

    Match each action to the correct word.

  5. Question 5 · Multiple choice[1 mark]

    Which answer shows how technology helps a bed and breakfast?

  6. Question 6 · Matching[4 marks]

    Match each media item to its likely effect on a provider.

  7. Question 7 · Put in order[1 mark]

    Put these steps in order to show how a weak economy can cut a provider's profit.

    Use the arrows to put these in the right order, first at the top.

    1. 1The provider's profit falls
    2. 2Fewer meals are sold
    3. 3Customers spend less on eating out
    4. 4The economy is weak